By now you must know about what happened to Kenya Web Experts. Or at least, you have heard a nuance. But what was Kenya Web Experts before this? 

First, let me take you through a short history class.

So, founded in Nairobi in 2009, Kenya Web Experts became one of the early pioneers in Kenya’s web hosting space. The company was also among the first KeNIC-accredited registrars, giving local businesses a trusted way to register Kenyan domain names without relying on overseas providers. 

They operated under accreditation from the Kenya Network Information Centre (KeNIC) and the Communications Authority of Kenya (CAK), helping establish their reputation in the local market.

Now, since the original kenyawebexperts.co.ke website is no longer active, most of the information I have gathered about their services and operations today comes from archived pages on the Wayback Machine and historical listings on WHTop.com.

In case you hadn’t heard, in 2025, Kenya Web Experts was acquired by hosting.com, and their website now redirects there. 

That transition left many of us, and even former customers, searching for answers about the company’s history, the services they once offered, and what options are available now for domains and hosting in Kenya.

Well, in this review, I’ll take you through the services Kenya Web Experts offered, where they performed well, some of the limitations users experienced over time, and how providers like Truehost fit into today’s Kenyan hosting market.

Let’s begin!

What Services Did They Offer?

1) Domain Services

Domain registration was the foundation of Kenya Web Experts’ business and one of the main reasons many Kenyan customers chose them in the first place. 

Based on what I gathered from the web archives, they built a strong reputation around making domain registration simple, affordable, and locally accessible.

They offered a wide range of domain extensions, including Kenyan domains such as .co.ke, .or.ke, .ac.ke, .sc.ke, .go.ke, .me.ke, .info.ke, and later the newer .ke extension. 

Customers could also register international domains like .com, .net, .org, and .biz from the same platform.

Pricing was considered competitive at the time. 

Most popular domains, including .co.ke and .com domains, usually cost between KSh 890 and KSh 1,000 for the first year, and there were occasional discounts that pushed prices even lower(like the above-advertised .co.ke for KSh 580).

One reason many local businesses, like Debonairs Pizza, preferred Kenya Web Experts was the convenience of dealing with a Kenyan registrar. 

Registration was typically fast, payments felt familiar to local users, and their KeNIC accreditation gave customers confidence that the registration process was official and secure. 

They also kept domain management fairly simple, including basic WHOIS management tools that were easy for beginners to use.

For people launching a first website, the process felt less intimidating because domains and hosting could be purchased together in one package. 

2) Web Hosting and Related Services

Beyond domains, Kenya Web Experts also offered several hosting solutions aimed at different types of users. 

For instance, this is their page from March 16th, 2015.

According to WHTop.com records, their shared hosting plans targeted everyone from small startups to larger organizations that needed more storage and bandwidth.

One of their known shared hosting packages was the Enterprise plan, which reportedly offered around 50 GB of disk space and 500 GB of traffic for about KSh 10,100 per year before it was discontinued in 2022. 

Other hosting plans included features such as cPanel access, MySQL databases, email accounts, and basic spam filtering tools.

As customer needs grew, the company expanded into additional hosting services. 

They offered reseller hosting for agencies and developers, VPS hosting for users who needed more control, cloud hosting with SSD storage, and dedicated servers for businesses running larger websites or applications. 

Some hosting plans also included free SSL certificates.

They also provided related services such as professional email hosting, SSL certificates, website builder tools, DNS management, and web design services for businesses that wanted help creating a website from scratch.

Another advantage for many customers was the local support team. 

Support was available through phone calls, email, and ticket systems, and customers appreciated being able to reach someone in Nairobi during normal Kenyan business hours instead of dealing with overseas support teams in different time zones.

Were They Actually Reliable?

For many customers at the time, Kenya Web Experts built a solid reputation as a dependable local provider. 

As they always stated, “Numbers don’t lie,” and up to May 2025, they were hosting over 50,000 domain names, including the ones from the brands above.

Strengths

1. One of their biggest strengths was their position as an early player in Kenya’s domain and hosting space and, later, even beyond Kenya. 

Being a KeNIC-accredited registrar gave customers confidence, especially at a time when many businesses were still hesitant about buying domains and hosting services online.

2. Their infrastructure and local support also worked in their favor. 

Customers could register domains quickly, manage hosting from a familiar setup, and reach a support team based in Nairobi when something went wrong. 

That local presence made a difference for small businesses that preferred speaking to someone who understood the Kenyan market and could respond during local working hours.

3. Affordable pricing was another reason many people signed up. 

Their entry-level domain and hosting packages made it easier for startups, bloggers, schools, and small businesses to build an online presence without spending too much upfront.

Limitations

Still, there were areas where some customers felt the service started falling behind as the hosting industry became more competitive. 

Again, higher-tier hosting plans did not always keep pace with newer providers offering larger resources, faster cloud infrastructure, or more advanced features at similar prices.

Things also shifted after the acquisition by hosting.com. 

The worry was about account management, renewals, and support processes moving to the new platform and if it would change the experience for long-time customers who were used to a more local and direct approach.

Would that transition change support responsiveness, account migration, and the familiar Kenyan-focused experience clients had relied on for years? 

That is one reason many former customers started looking for alternatives that still offered local support, straightforward pricing, and services tailored to the Kenyan market.

The Big News: The Quiet Acquisition by hosting.com

The story of Kenya Web Experts took a major turn on Thursday, 19th June 2025, when the company was acquired by hosting.com, a US-based global hosting provider.

What surprised many people was how quietly it happened.

There was no major press announcement, no social media campaign, and no public rollout explaining the transition. 

For most users, the first sign was simple: the Kenya Web Experts website started redirecting visitors to hosting.com.

That quiet shift reflected the way the company had operated for years. Kenya Web Experts largely stayed focused on serving customers instead of building hype around the brand.

As Hempstone Maroria later reflected on the acquisition:

You don’t need to go viral to get bought. You just need to solve something important and keep solving it.

That quote captures the company’s journey well. For more than a decade, Kenya Web Experts consistently helped local businesses register domains, host websites, and get online at affordable prices. 

Over time, that steady work built enough value to attract the attention of a larger international company.

Who Is hosting.com?

Hosting.com is a large American hosting company serving customers across different parts of the world. 

In recent years, the company has expanded aggressively through acquisitions as it grows its international presence.

Speaking about Kenya, the company stated:

We are planning an exciting focus in Kenya. We are looking to have a substantial impact in the website developer and small business community.

The acquisition of Kenya Web Experts was not an isolated move. 

In August 2025, Rocket.net, a managed WordPress hosting platform, also joined hosting.com, showing a broader strategy of expanding its hosting portfolio and global reach.

What This Means for Existing Customers

If you were already using Kenya Web Experts before the acquisition, some parts of the transition were designed to be smooth.

The good news:

The company stated that customers could continue using their existing services without needing immediate changes to their accounts. 

Hosting plans, domains, and active products remain in place, although account access has shifted to the hosting.com platform.

You also have access to larger-scale infrastructure, including newer server hardware, NVMe storage, AMD EPYC-powered systems, and Anycast DNS technology aimed at improving performance and reliability.

If you are unhappy with updated pricing or package terms, you could cancel before renewal without penalties.

The concerns people are raising:

Still, the transition raised several concerns among users, especially long-time customers who had specifically chosen Kenya Web Experts because it felt local and easy to work with.

Concern	Why Customers Are Concerned
Support moving offshore	Customers wonder if support teams will remain Kenya-based or shift entirely to overseas teams unfamiliar with the local market.
Rising prices	Large international companies often standardize pricing across markets, which can sometimes lead to higher costs for local users.
Local compliance	Some customers are concerned about how strongly the company will continue supporting .ke domains and local regulatory requirements.
Reduced flexibility	Global platforms sometimes follow fixed systems and policies that may not adapt well to local customer needs.

These concerns are understandable. Many businesses choose local hosting providers because they want fast support, familiar payment options, and services built around the realities of the Kenyan market. 

When ownership changes, customers naturally start asking whether those advantages will remain the same.

The Best Kenya Web Alternative

Kenya Web Experts helped many Kenyan businesses get online at a time when local domain registration was still growing. 

Their biggest strength was making .co.ke domains affordable and accessible through a local registrar that customers could trust.

Today, we at Truehost continue that same local-first approach while offering more modern tools, flexible hosting options, and simpler account management for Kenyan businesses, creators, and startups.

Like Kenya Web Experts, we are a KeNIC-accredited registrar, which means customers can register and manage .ke domains through an officially accredited Kenyan provider. 

The focus is still on keeping the process simple, affordable, and easy to manage from one dashboard.

At the moment, a .co.ke domain is available for KSh 999 for the first year, with renewals at KSh 1,200. 

Other popular extensions include .com domains at KSh 1,200 for the first year, .net domains at KSh 1,100, .org domains at KSh 1,200, and .ke domains at KSh 3,000.

One major advantage is that several hosting packages include a free domain name. Customers who purchase SSD hosting, VPS hosting, email hosting, or website builder plans, can get a domain bundled into their package instead of paying separately.

Our payments are also designed for the local market, including M-PESA support, which keeps renewals and registrations quick and convenient for Kenyan customers.

If you’re moving away from Kenya Web Experts after the acquisition, domain transfers to Truehost are designed to be simple. 

Kenya Web Experts vs Truehost Cloud

Feature	Kenya Web Experts	Truehost Cloud
KeNIC Accreditation	Yes	Yes
.co.ke Domain Pricing	Around KSh 890–1,000 first year	KSh 999 for the first year
Local Payment Methods	Yes	M-PESA and local payment options
Free Domain with Hosting	Limited bundles	Included with selected hosting plans
Domain Management	Basic management tools	Modern dashboard with DNS and WHOIS controls
Domain Transfers	Available	Smooth transfer process, sometimes free for .co.ke domains
Hosting Infrastructure	Traditional hosting plans	SSD hosting, VPS, cloud hosting, website builder tools
Local Focus	Strong Kenyan presence	Kenyan-focused support and services

If you want a provider that still feels connected to the Kenyan market while offering updated hosting infrastructure and easier management tools, we at Truehost are a strong alternative for any former Kenya Web Experts customer.

What was Kenya Web Experts FAQs 

Final Thoughts

Kenya Web Experts played an important role in Kenya’s early internet and hosting space. 

For many small businesses, students, bloggers, and startups, they provided one of the simplest ways to register a .co.ke domain and launch a website locally.

Their combination of affordable pricing, KeNIC accreditation, and Nairobi-based support helped build trust at a time when many people were still unfamiliar with buying domains or hosting online. 

That local-first approach is one reason the company stayed relevant for more than a decade.

The acquisition by hosting.com marked the end of an era for the original brand, but it also opened a new chapter for customers now operating under a larger global platform. 

Some users may appreciate the expanded infrastructure and international resources, while others may prefer providers that still focus heavily on the Kenyan market and local support experience.

If you are looking for a modern alternative that keeps the local approach many customers appreciated from Kenya Web Experts, Truehost offers domain registration, hosting, M-PESA payments, local support, and easy migration options built for Kenyan users.

If you want to secure a .co.ke domain or move an existing one, you can explore our current options.

Before choosing a provider, it helps to compare pricing, renewal costs, support quality, domain management tools, and how easy it is to scale your website as your needs grow. 

A domain name is often the foundation of your online presence, so choosing the right registrar and hosting provider can save you time, money, and future migration headaches.