You’ve been with Safaricom Domains for a while, and for some reason, you’re ready to move.

It could be because you’re on the hunt for:

• better renewal prices
• better customer support
• a provider that does more than just domains and hosting

Or maybe you’re simply looking at other options. Whatever the case, transferring your domain to another registrar is a very easy process.

I’ll show you how you can do it with Truehost.

Requirements

Before you start the transfer, there are a few simple things to check to avoid delays or your domain getting stuck in a “pending” status:

• Domain Status: Make sure your domain is active. It’s best to start the transfer at least 15 days before it expires to avoid any issues.
• 60-Day Rule: Your domain must be at least 60 days old before you can transfer it, as required by KeNIC and ICANN.
• Email Access: You’ll need access to the domain’s admin email address since confirmation codes will be sent there.
• Truehost Account: Create a free account at truehost.co.ke so you can receive and manage your domain once the transfer is complete.

Step-by-Step: Transfer Your Domain from Safaricom to Truehost

Transferring your domain from Safaricom to Truehost is pretty straightforward. You just need to prepare a few things first, then follow the transfer process.

1) Prepare Your Domain (Safaricom Side)

Before you start the transfer, you’ll need two key things from Safaricom:

• Unlock your domain (disable domain lock if it’s on)
• Get your EPP/Auth Code (transfer code)

To request your EPP code:

• Log in to your Safaricom Domains client area
• Go to “Domains then my domains
• Select the domain you want to transfer
• Look for the option to request the EPP/Auth code under domain management

If you don’t see the option, you can email Safaricom Business Support and request it. They may ask for verification (like your ID).

Safaricom usually responds within 1–2 business days (sometimes faster).

Once you receive the EPP code:

• It will be sent via email
• It’s usually a mix of letters and numbers
• Save it securely (don’t share it)
• It’s time-sensitive and used only once

If you don’t get a response after 48 hours, follow up on the same email thread or call their support for faster help.

2) Start the Transfer on Truehost

Now head over to Truehost and begin the transfer process.

• Start the domain transfer directly here: Transfer Domain at Truehost
• Enter your full domain name (e.g., yourbusiness.co.ke or example.com)
• Click “Order Now”

This step checks if your domain is eligible for transfer.

3) Enter Your EPP Code

During the setup or checkout process:

• Paste the EPP/Auth code you got from Safaricom
• Confirm the transfer request

This step authorizes Truehost to initiate the transfer.

4) Configure Your Domain

Next, you’ll review and configure your domain settings:

• Confirm your EPP code again
• Choose optional add-ons like:
  • ID Protection
  • Email Forwarding

Once done, click Continue.

5) Review and Checkout

This is where you finalize everything.

a) Review your order

• Double-check your domain name
• Confirm the transfer fee (if any)
• Make sure no extra services were added by mistake

b) Log in or create an account

• Existing user → just log in
• New user → enter your details (name, email, phone)

This account is where you’ll manage your domain after the transfer.

c) Choose a payment method

• Select your preferred option (M-Pesa, card, etc.)
• Complete the payment if required

For many .co.ke domains, the transfer is often free or comes with a renewal.

d) Submit your order

• Click Complete Order / Checkout
• You’ll receive an invoice and confirmation email

At this point, your transfer request is officially submitted to Truehost.

Truehost will send a confirmation email once the domain is successfully moved to your account.

When complete, the domain will appear under “My Domains” in your Truehost dashboard, ready for management (DNS updates, renewal, etc.).

No downtime occurs during the transfer; your website and email continue to work until you update your nameservers.

After the Transfer: Immediate Next Steps

• Update the nameservers in your Truehost dashboard if you are also moving hosting.
• Configure DNS records, email forwarding, or SSL directly in the Truehost control panel.
• Test your website and email to confirm everything resolves correctly.

Transfer Pricing at Truehost (March 2026)

Here at Truehost, we offer a full 1-year renewal/extension to every successful transfer at no extra hidden cost.

Here are the current transfer prices (in KES) for popular extensions:

Domain Extension	Transfer Cost	Notes
.co.ke	KSh 1,000	Standard Kenyan business extension.
.ke	KSh 3,000	Premium short Kenyan extension.
.com	KSh 1,500	Global standard; includes renewal.
.net	KSh 2,010	Popular for tech and networks.
.org	KSh 1,400	Best for non-profits and NGOs.
.africa	KSh 2,000	Pan-African identity.
.info	KSh 3,389	Information-based sites.
.me	KSh 2,784	Great for personal branding.
.biz	KSh 2,481	Alternative for business sites.
.sc.ke	KSh 1,000	For Kenyan schools/colleges.

Common Issues & Quick Fixes

• No reply from Safaricom? If you haven’t heard back in 48 hours, call their business support line directly (0722 00 2222) to expedite the request.
• Code rejected? Double-check for extra spaces when copying the code. Also, ensure Safaricom has “unlocked” the domain at the registry level.
• Transfer delayed? If the transfer takes longer than 8 days, contact Truehost support.

They can check the KeNIC or ICANN registry status to see if the losing registrar (Safaricom) is withholding the release.

Make the Switch with Confidence

Moving your domain from Safaricom to Truehost is a simple step that can save you money and give you better control over your website. With faster support, clear pricing, and an easier dashboard, managing your domain becomes stress-free.

If you’ve been dealing with slow responses or high renewal costs, this is your chance to upgrade.

Transfer your domain to Truehost today and enjoy a smoother, more reliable experience.