Transfer Your Domain to Truehost.
It’s Free.

No. The domain registration transfer handles licensing record changes, not server access. Your website files, database, and DNS settings stay completely active at your current hosting provider throughout the transfer window.

Once the transfer completes at the registry, you can update your nameservers to point to your new Truehost environment at your convenience. DNS propagation typically takes 2–4 hours.

Your MX and routing records transfer with your DNS zone file. If your email runs on Google Workspace, Microsoft 365, Zoho, or similar external providers, delivery continues without interruption. If your mail is on a cPanel server at your old provider, we back up and restore your mailboxes to prevent data loss.

Yes. Per KeNIC registry regulations, educational institutions using .ac.ke or .sc.ke extensions must submit a written authorization letter from their head of institution or registrar to verify authority. We provide a pre-filled authorization letter template on request to simplify this process.

The 12-month renewal extension included in your domain transfer stacks directly onto your current expiry date. You do not lose the time you have already paid for. If your domain is set to expire in December 2026, it will extend to December 2027 upon transfer completion.

Log in to your current registrar’s admin portal, navigate to domain management, and toggle off the Transfer Lock or Registrar Lock. Once unlocked, click “Request Authorization Code” or “EPP Code” to retrieve the security passcode required for transfer checkout.

Registry validation cycles vary by extension:

• .co.ke, .ac.ke, .sc.ke (ccTLDs) — Typically completes in 2–5 business days once EPP validation is verified.
• .com, .org (gTLDs) — Takes 5–7 calendar days due to mandatory ICANN registry waiting periods.