Get Professional Email for Your Business.Use your own domain for every customer conversation.

Email hosting provides the service that sends, receives and stores messages for your email addresses. With business email hosting, those addresses use your own domain, such as [email protected].

Your domain’s mail records direct incoming messages to your email provider. You sign in through webmail or a supported app to read and reply. Our Workplace packages provide mailboxes together with security and collaboration tools.

• A domain is the name you register, such as yourbusiness.co.ke.
• Web hosting stores and serves the files that make up your website.
• Email hosting manages the messages sent to and from addresses using your domain.

You can use all three services together, or host your email separately from your website. Registering a domain alone does not create a mailbox. You need an email service and the correct DNS records.

A free personal inbox can be useful when you are starting out. Paid business email is a better fit when you want addresses on your own domain, independent accounts for colleagues and control over your company’s mailbox access.

Compare what your team actually needs: the domain address, mailbox count, storage, administration, security and support. Paid email plans still have limits, so choose a package that fits your message storage and team size rather than assuming storage is unlimited.

Yes. You can set up business email as soon as you have a domain and access to its DNS settings. A live website is not required.

Choose your email package, create your mailboxes and add the email records provided for your account. Your company can start using professional addresses while you prepare its website. Domain registration is a separate service from the Workplace email package.

Start with the number of people who need separate inboxes, then compare the package’s actual billing total and included capacity.

• Mailboxes and storage: count independent users and the messages they need to retain.
• Account controls: check aliases, forwarding rules and how you manage access.
• Security: look for two-factor authentication and mail filtering.
• Daily tools: check webmail, supported apps, calendars and office applications.
• Migration and support: confirm how you will move existing messages and get setup help.

Compare our packages using their mailbox allowances and billing terms.

Our Workplace Starter package costs Kshs 672.00 per year and includes one mailbox. The plan table shows the package’s monthly equivalent beside its actual billing total.

• Compare the package price with its included mailbox count.
• Check storage per mailbox and any total storage allowance.
• Select a billing cycle to see its current terms.

Compare all email packages. Choose by the number of independent inboxes your team needs.

A mailbox has its own messages, storage and login. An alias is another address that routes mail into an existing mailbox.

• Give each person a mailbox when they need independent access.
• Use aliases such as sales@ for roles handled by an existing account.
• Use forwarding rules to route messages to another address.

Compare each plan’s mailbox, alias and forwarding allowances separately.

You need a domain for an address such as [email protected]. You do not need a published website.

• Use a domain you already own, with access to its DNS settings.
• Keep your website with its existing provider.
• Change the email-related DNS records to route mail to the new service.

Find a domain if you do not have one yet.

Choose a package, use your existing domain or register one, then follow the Workplace access instructions sent after purchase.

1. Create the mailboxes your team needs.
2. Add the email routing and authentication records supplied for your account.
3. Sign in through the supplied Workplace address and test sending and receiving.
4. Enable two-factor authentication and connect your email app using the account’s settings.

See ordering steps or get setup help with your domain and DNS.

A migration can move supported messages to your new mailboxes. Confirm the scope with the team before changing DNS.

• List the current provider, mailbox sizes and users.
• Check whether contacts, calendars and local-only archives need separate handling.
• Keep access to the old service until the transfer is checked.

Discuss your migration, including timing and any applicable charges.

Use webmail in your browser or connect a supported email app with the server names, ports and sign-in settings supplied for your Workplace account.

• IMAP keeps messages and folders synchronised with the server.
• SMTP sends outgoing messages.
• POP downloads messages; whether server copies remain depends on your settings.

Ask our support to help connect your app. Use Workplace settings for this service; cPanel email uses its own configuration.

Our Workplace plans include two-factor protection, antivirus checks and anti-spam filtering.

• Enable 2FA for an extra sign-in check.
• Use unique passwords and review forwarding rules.
• Verify unexpected payment requests through another channel.

Filtering reduces risk but does not make every incoming message safe.

No provider can guarantee inbox placement for every message. Delivery depends on authentication, reputation, message content and the receiving service.

• Set up the SPF and DKIM records supplied for your account.
• Use a suitable DMARC policy for your domain.
• Send wanted mail and keep recipient lists accurate.

Ask support to review delivery errors when a message is rejected or delayed.

Business email is for day-to-day correspondence. Check sending limits and acceptable-use terms before sending campaigns.

• Use a marketing platform for bulk campaigns and unsubscribe management.
• Keep customer consent records.
• Separate routine business correspondence from large mailing lists.

Use the right service for your sending volume and check its campaign features before importing a contact list.

Choose a package with enough mailboxes for your current team, then review capacity as you grow.

• Count people who need independent logins.
• Allow room for stored mail and attachments.
• Ask about the upgrade process before your account reaches its limits.

Compare larger packages for your next stage.

Our packages cover different team sizes:

• Starter: one mailbox with 3 GB mailbox storage.
• Pro: three mailboxes with 5 GB per mailbox and 15 GB listed storage.
• Business: five mailboxes with 10 GB per mailbox and 50 GB listed storage.
• Premium: ten mailboxes and 100 GB listed storage.
• Enterprise: twenty mailboxes and 200 GB listed storage.

Mailbox storage and drive storage serve different purposes. Compare the storage shown for your chosen package with the messages and attachments your team needs to retain.

Yes. You can keep your website where it is and use our Workplace email service for the same domain. You need access to the domain’s DNS settings to add the email records supplied for your account.

Update the mail-related records without replacing your website’s records. If you already receive mail on the domain, plan the mailbox transfer first and test the new service before closing the old one.

Your Workplace access instructions are sent to the email address used for your purchase. Use the sign-in URL in that message and your mailbox credentials.

Open your client area to manage the service and billing. Your mailbox login opens your inbox separately. If the welcome message is missing or you cannot sign in, ask our support for help.

No. Truehost Workplace is our business email and collaboration package. Google Workspace is a separate Google service with its own applications, licences and billing.

Compare the number of mailboxes or users, storage, applications and billing term rather than treating the two prices as equivalent. If your team specifically needs Gmail and Google’s applications, review our Google Workspace options.

Make a list of the information and settings your team needs to keep.

• Mailbox names, aliases, forwarding rules and current storage use.
• Messages stored on the server and any local-only archives.
• Contacts, calendars and email signatures.
• Apps, website forms and devices that send mail using your domain.

Agree the transfer scope, schedule and any charges before changing MX records. Keep access to the old service until the new mailboxes and sending tools have been tested.

Keep a separate copy of important correspondence before deleting messages, moving providers or closing a mailbox.

Export messages using your email app’s archive or export options, then check that the copy opens correctly. For deleted-message recovery, contact our support promptly with the mailbox and approximate deletion time so we can check the options for your account.