India English
Kenya English
United Kingdom English
South Africa English
Nigeria English
United States English
United States Español
Indonesia English
Bangladesh English
Egypt العربية
Tanzania English
Ethiopia English
Uganda English
Congo - Kinshasa English
Ghana English
Côte d’Ivoire English
Zambia English
Cameroon English
Rwanda English
Germany Deutsch
France Français
Spain Català
Spain Español
Italy Italiano
Russia Русский
Japan English
Brazil Português
Brazil Português
Mexico Español
Philippines English
Pakistan English
Turkey Türkçe
Vietnam English
Thailand English
South Korea English
Australia English
China 中文
Somalia English
Canada English
Canada Français
Netherlands Nederlands

How To Transfer Domain and Hosting From Safaricom

  • Go to and click order now on top of the page
  • On left panel click transfer in a domain
  • Put your domain name and click Transfer
  • Complete the order process and make payments for invoiced amount
  • Write an email to Safaricom using email address [email protected] with the message stating: kindly assist me with the EPP CODE to facilitate transfer of my domain name(mention your domain name)
  • Safaricom will email you the EPP CODE.
  • Forward to [email protected] the EPP CODE you received from Safaricom
  • The domain will be transferred and an email will be sent to you with confirmation message of transfer

NB: Transfer domain before it expires to facilitate fast transfer.



  • Go to and click order now on top of the page
  • Select the hosting package you prefer and click order now button on it
  • Put the domain name for the hosting and select the appropriate action

-If you are transferring domain name choose second option that states transfer domain

-if you are not transferring domain choose third option that states I will use my already existing domain and update name servers

  • Click to continue button
  • Select the two free add on email forwarding and DNS management and click to check out
  • Fill in your contact details and click complete order
  • Make payments for the order as invoiced
  • Then you shall receive your email notification with Cpanel credentials
  • Access your former hosting Cpanel and perform back up
  • Then download your website files by accessing my files under file section
  • Select all files and click on top of panel download
  • Upon downloading them
  • Go to cpanel under database and select PHP myAdmin
  • Choose the specific database you wish to download select all its files then click export button
  • Login to the truehost cpanel using details provided
  • Go and upload your files on the my files under file section
  • Go to database section and create the database and users using mysql wizard
  • Under database section go to PHP myAdmin
  • Click import button and upload the database you had downloaded from your other hosting
  • Contact your domain registrar and request them to point the server names to those provided by truehost.

Share some Love
× WhatsApp us