How can I get my login information for my cPanel interface?
To obtain your username and password, contact your web hosting provider. This is the company to which you pay a monthly fee for your site.
I have received this message: “Bandwidth Limit Exceeded.” What can I do?
If you see this message on your website, contact your web hosting provider to increase the amount of monthly bandwidth transfer that the system allows you.
For more information, visit our Bandwidth documentation.
What does it mean when I get this message: “Write failed: disk quota exceeded?”
This means that your account has used its maximum amount of disk space and you cannot save anything, as you have no space left. Contact your web host if you need more disk space.
You can also use cPanel’s Disk Space Usage interface (Home >> Files >> Disk Space Usage) to locate files that you can remove to free up space.
Is it possible for the root user to access a cPanel account without the help of WHM?
You can grant the
root user access to a cPanel user account with the Accounts that can access a cPanel user account option in the WHM Tweak Settingsinterface (Home >> Server Configuration >> Tweak Settings). This setting grants the
root user access to a cPanel account by default.
Is there a website builder in the cPanel interface ?
Yes, it is called WordPress®. To install WordPress on your server, navigate to cPanel’s Site Software interface (Home >> Software/Services >> Site Software) and select WordPress.
There are also several optional content management systems which your web host can install with WHM’s Tweak Settings – cPAddons Site Softwareinterface (Home >> cPanel >> Install cPAddons Site Software). Your web host must enable this option for you to access these content management systems.
What should I do when my cPanel interface will not display?
You should contact your web hosting provider so that they can determine the cause of the issue or escalate the issue to us.
If you get your license directly from cPanel, contact our support department.
I receive a ‘Cannot Read License File’ message when I enter my cPanel interface. What can I do?
Contact your system administrator so they can update the license file on the server.
If you cannot solve this issue, you can also open a support ticket.
How do I change my password in cPanel?
If you remember your old password, you can change your password in cPanel’s Change Password interface (Home >> Preferences >> Change Password).
If you forget your password, your web host can reset it for you in WHM.
You can also reset your password via email if your web host enables the Email password reset setting in the Tweak Settings interface (Home >> Server Configuration >> Tweak Settings).
How can I manage multiple domains through one cPanel account?
To manage multiple domains with one cPanel account, you can use addon domains.
- Your account will have a main domain associated with it in order to keep track of the account.
- You can add more domains with the Addon Domains interface ( Home >> Domains >> Addon Domains).
- Add the domains outside of your
public_htmldirectory in order to keep track of them easily.
My website asks for a username and password when I try to view it. How do I remove or change this?
Navigate to cPanel’s Password Protect Directories interface (Home >> Security >> Password Protect Directories). In this interface, you can modify the password protection settings for your domain.
If your main domain asks for a password, modify the settings for the
I need to create a login on my website. How do I accomplish this?
To create a login on your website, use cPanel’s Password Protect Directories interface (Home >> Security >> Password Protect Directories). Enable password protection and then add the users to whom you wish to grant access.
How do I customize my error pages?
You can customize your error pages with cPanel’s Error Pages interface (Home >> Advanced >> Error pages).
How can I back up my complete website to a drive on my computer?
To perform a complete backup of your website, use the Download or Generate a Full Website Backup feature in cPanel’s Backups interface (Home >> Files >> Backups).
How can I forward my old website to my new site?
You can do this with a redirect. To set up a redirect, perform the following steps:
- Log in to your old site’s cPanel interface.
- Navigate to cPanel’s Redirects interface. (Home >> Domains >> Redirects).
- Set the old site’s index page to redirect to the new site’s index page.
If you wish for the old site and the new site to go to the same place, but you have not yet set up the new site, you can use a parked domain. A parked domain allows you to add a second domain name to your account that goes to the same website.
Can I add or translate a language for the cPanel interface that is not included by default?
A system administrator can edit a locale with WHM’s Edit a Locale interface. (Home >> Locales >> Edit a Locale).
For more information, view the steps to create and edit a non-standard locale in WHM.