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Toll Free Numbers In Kenya: Everything You Need To Know

Last updated on August 26th, 2023 at 08:39 am

toll free numbers in Kenya: It doesn’t matter what industry your business operates in, every company needs a sort of a way for their customers to contact them.

When your company is still small, you might get away with a single phone line out at the reception. But as soon as you start to scale; departments start sprouting, and your customer base tart increasing, the reception desk phone might be a bad idea because it will no longer be able to handle your growing needs.

That’s when savvy entrepreneurs like you roll up their sleeves and move up the ladder to join the big boys in the industry who are using toll free numbers in Kenya.

In this article, we will discuss the following:

  • What’s a toll-free number
  • How it works
  • Where to get it

So, if you are looking for answers to these questions, continue reading.

What is a toll-free number?

A toll-free number is just like the other phone numbers, but with one difference.

Toll-free numbers come with a toll-free code (800, 888, 877, 866, 844, 855, and 833). These codes allow the callers to call the number free of charge.

Then who pays the bill?

The owner of the number.

The individual or the business who owns the number will be billed for both the incoming and outgoing calls, which means, everyone can call through the toll-free number without incurring any charges.

Point to note:

Toll-free numbers in Kenya start with 0800. Have that in mind as you go through this article.

How exactly do the toll-free numbers work in Kenya?

Good question.

If you think about it, everyone calling your business or company, in most cases, has either bought something from you (has spent money in your business) or is calling to make inquiries and possibly place an order.

Allowing him/her to call for free is a way of giving back and saying ‘thank you for your business.’

Are all the toll-free numbers the same?

You see, toll-free numbers come in different forms:- 1-800, 1-888, 1-877, 1-866, 1-855, 1-844, and the newest kid in town, 1-833.

So, don’t be confused with their appearances and think some are special, no, these toll-free numbers are all the same. Furthermore, neither one will cost you more than the other to acquire or even operate.

To understand it well, here’s how one company drew a comparison of these toll-free numbers with websites domain names: 800 is the .com, 888 is compared to .net, 866 and 877 are like .info, .biz or

How they arrived at that, I can’t tell. But maybe it got to with the trending versions of the codes.

Either way, this is the perfect way of thinking about toll-free numbers in Kenya as you embark on the journey of picking one that fits your business needs.

In fact, some of the wildly successful companies have encoded their entire brands around the 0-800-123-phone number.


0-800-123-BULK SMS, 0-800-123-CONTACTS.

In the end, you must sit down and be able to answer the following questions about toll free numbers in Kenya:

  1. What role will the toll-free number play in your business
  2. In what capacity will serve your clients
  3. How can you leverage it to push forward your branding needs

Moving on…

Toll free numbers in Kenya: What’s a vanity number?

A vanity number is a number that has been customized to display the name of your business or a catchy phrase that describes your products or services.

Here’s an example:


These are harder to find. But if you do, it is a huge boost to your business because of it easy for the clients to remember without having to search for it.

For this reason, most people have concluded that the best vanity numbers are expensive which is not true.

Take the domain names, for instance, to find the good .com domain names for your website, you have to do some digging coupled with some bit of luck and so does the best vanity numbers.

But the recent release of 833 numbers brought some ray of hope because now, more vanity numbers are available.

How to choose the best vanity number

It is simple.

  1. Think about the best word that describes your business
  2. And what your customers will easily remember

Essentially, the whole point of having a toll-free vanity number to make your number easy to remember.

How do I call toll free numbers?

Calling a toll free number works the same way as your usual calling style. Only that always remember to dial ‘0’ for Kenyan toll-free numbers, followed by prefix 800

How can I get a toll free number in Kenya?

Thought you’d never ask.

We have a special package for toll-free phones in Kenya. These packages come with the following benefits:

  • Free internal calls
  • Free monthly talk time worth Kshs 10K
  • An online portal where you can manage your system among other benefits

To learn more, follow this link.

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