Truehost Cloud Refund Policy
Truehost Cloud Hosting
All payments to Truehost Cloud are non refundable (unless covered by 30 day Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 15 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in Truehost Cloud’s discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.
We are confident that you’ll be pleased with the Truehost Cloud performance and support, however for your peace of mind we offer a no-quibble 30 day Money Back Guarantee on all web hosting plans. We take pride in our business so we’ll probably ask you why you are leaving, but you will get a refund of hosting fees (remainder of the term) within 72 hours of requesting it.
The refund will exclude any fees for domain registration, the domain will still belong to you and you can use it with any hosting company by updating the nameservers in the client area.
To request a refund of your account (if covered by 30 days money backup guarantee) please email [email protected] or open a Billing Department ticket. The full value (remainder of the term) of any payment for hosting fees will be refunded, we make no other charges or deductions.
Truehost Cloud VPS and Servers
The Customer represents and warrants that, if an individual, Customer is at least 18 years old and otherwise legally competent in all respects to, or, if an entity, Customer is a corporation, limited liability company, partnership, or other legal entity duly formed and in good standing, as applicable, and possesses all legal authority and power to accept and be bound by these Terms. Further, Customer represents and warrants all information provided by Customer to Truehost Cloud has been and is complete, accurate, and current, and that Customer shall continue to provide complete, accurate and current information to Truehost Cloud in connection with all registration or renewal processes and further agrees to update all such information as necessary to maintain complete, accurate and current information. Although customers of paid services offered through Truehost Cloud must be at least 18 years of age and otherwise legally competent to accept and be legally bound by these Terms, a parent or legal guardian of a minor may obtain an account on the minor’s behalf. By doing so, consents to such minor’s use of the Services. Subscribing parents and legal guardians each for herself or himself, as applicable, accept and agree to be legally bound by these Terms, and assume full responsibility and liability associated with any failure of compliance with the Terms in connection with said minor’s use of any of the Services.
The Provider does not accept anonymous Customers. All Customer information must be complete, accurate, and current. Customers that deliberately provide false name and/or address information will find their accounts terminated immediately. No refund will be provided.
The Provider is entitled to ask for a scanned or photographed official identification document that is issued by the Customer’s government and certifies Customer’s identify and/or a utility bill issued in the Customer’s name. This may be requested by the Provider in order to perform fraud and security checks.
The Customer is fully responsible for securing his hosting account and ensuring that this agreement is not broken by any third party with or without his knowledge or consent.
The seven-day-money-back guarantee applies for the first VPS or Server and you may ask for a refund just once. If you already received a refund on the seven-day-money-back policy you will not receive a refund on subsequent orders.
If the hosting service has been used for sending bulk email and/or if our Terms and conditions have been violated, no refund will be provided. Customers must submit a ticket to the billing department requesting a refund within the first seven days after order.
Truehost Cloud Cloud VPS & Dedicated Server
We Don’t have any refund policy for Cloud Server (Linux & Windows) & Dedicated Server. Once the Order is placed and if its delivered from Truehost Cloud then you will not get refund for the order you have paid.
Our money back guarantee does not apply to purchases of Domain Names or SSL certificates, Servers once purchased we cannot cancel them.
Regarding the fraud case or unauthorised payment account cannot be cancelled under refund policy unless its proven by the affected party.
Accounts terminated for abuse (such as Spamming, or other usage against our Acceptable Usage Policy) shall not be refunded at anytime. Refund in the event of Network or Server outage..
In the event that there is no Web Site Availability, Truehost Cloud will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month: Web Site Availability Credit 95% to 99.4% = 25% 90% to 94.9% = 50% 89.9% or below = 100% In order for you to receive a credit on your account, you must request such credit within Three (3) business days after you experienced no Web Site Availability. You must request credit by sending an electronic mail message to [email protected] .cloud . For security, the body of this message must contain your account number/domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by Truehost Cloud. Credits will usually be applied within thirty(30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.
Credits shall not be provided to you in the event that you have no Web Site Availability resulting from
- Scheduled maintenance,
- Your behavior or the performance or failure of your equipment, facilities or applications, or
- Circumstances beyond Truehost Cloud’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.