It is possible to change nameservers from the Truehost Client Area. However, for .ZA domains such as .co.za, .org.za and .net.za, the change may fail to take effect. When changing the nameservers, you receive a successful message but in real sense, no change has been made to your nameservers. This […]
What Domain Name Extensions Can I Host on Shared Hosting
At Truehost, we host various domains types. However, to make the shared environment ideal and usable for everyone, we do not support hosting of some domain extensions. This article will give you a list of domain extensions that are not supported on our hosting platform The following are a list […]
How to Connect Your Email to Thunderbird
Thunderbird is free, professional email client that you can use to receive your emails directly to your computer instead of having to login every day to your browser. It is available for Windows, Linux and Mac computers. You can download Thunderbird from their website https://www.thunderbird.net To connect your email to […]
How to Troubleshoot Email Bounce Back using Track Delivery
When an email is sent, two things can happen: It can be delivered successfully, or bounced back to the sender. Contrary to popular opinion, emails cannot disappear in thin air. If it is neither bounced back nor received by the intended recipient, it may be quarantined by the receiving servers […]
How to check delivery report for my email
Sometimes you can encounter bounce back errors when trying to send mails using your domain email. In such a case, the first thing to do is check your email delivery logs on what the issue is. This can be done via cPanel and what you find could be something you […]
How to restore emails from Jetbackup
Sometimes you may loose emails from your Webmail account due to various reasons – for example, you may have connected your emails via POP3, which deletes emails from Webmail after downloading to Outlook. It is possible to restore emails from your cPanel via Jetbackup feature. To do this, follow the […]
How do I verify domain ownership
For most third party services such as Google Search Console, Blogger, etc you are required to verify that you own a specific domain before you can use it with the third party service. Generally, three methods are provided to allow verification of the domains: DNS method HTML method File upload […]
What Happens When a Domain Expires?
When you register a domain name, it is leased to you for a period after which renewal is necessary. This period can be anywhere between 1 year to 10 years – billed annually. This means you cannot register a domain name for a few months. It has to be registered […]
How to Deploy an App from Github/Gitlab to cPanel
To connect to github so that you are able to clone the site, please follow these steps: 1. generate ssh keys 2. add the ssh keys to Github/Gitlab 3. create a repo Detailed Steps 1. generate ssh keys Login to your cPanel and go to Terminal under Advanced section. Run the […]
What to do when my domain/service is in Pending Review status
Sometimes, you may register a domain then soon after see it in Pending Review status on your client areas. This can happen if the domain registered or part of it is: a registered trademark alternative spellings or close mispellings of registered trademarks a reserved term/name by governmental institutions names of […]
