Award Wining Cloud
SMART CALL CENTER | Voice & SMS
Why the SMART CALL CENTER?
- Provide one single number that external callers can use to access all persons in a company.
- Distribute calls to employees in an answering team in an even way; using the
- Automatic Call Distribution (ACD) feature.
- Automate call answering, but offering a menu of options from which a user can
- select to be directed to a specific extension or department.
- Allow the use of customized business greetings while answering calls.Provide
- system call management features.
- Place external callers on hold while waiting for a requested person to answer,
- and playing music or customized commercial messages for the caller waiting.
- Record voice messages for any extension from an external caller.
- Transfer calls between internal extensions.
WHAT’S IN IT FOR YOU?
- Save up to 80% per year. Low annual license fee.
- Sender ID for SMS.
- Bulk SMS system
- No hardware. Easy and quick set-up.
- Calls to/from any country in the world at best rates.
- Unlimited Users/Agents.
- Choose your own Phone Numbers.
- FREE for unlimited extensions with Detailed Reports.
- Through Live Chat & Talk plugin, convert website visitors to clients instantly through calls.
- Employees/staff on the road/at home call free.
- Eliminate Inter-office Call Costs
- Make calls from your CRM, ERP and Accounting systems.
- Integrates with Freshdesk, Zendesk, Salesforce, Office365, Microsoft Dynamic e.t.c
Smart Call Center Platform Features
Core PBX Features
Extensions – Unlimited
Import / Export Extensions via CSV
SIP Trunks / Gateways Support
Call Routing by DID & CID (DDI)
Extensive Codec Support
Calling Line Identification Presentation (CLIP)
Call Transfers (Blind & Attendant)
Calling Line Identification Restriction (CLIR)
Call Forward on Busy (CFB)
Call Forward on No Answer (CFU)
Hold (CW) incl. Custom Music on Hold
Call Parking / Pickup
Busy Lamp Field (BLF)
Real Time System Status
Easy Backup and Restore (incl. Scheduled Backup)
3CX SBC Connectivity
Custom SMTP Server
Sennheiser Headset Integration
Auto Attendant / Digital Receptionist
Ring Extension & Mobile Simultaneously
Integrated Fax Server (Central and per User)
Supported SIP Phones Integration
Automatic Plug & Play Phone Provisioning
Directory (Company & Private Phonebook)
Sync with Office 365 (Users’ Phonebook)
Call Query against DB & CRM
Hotel PBX Features incl. Fidelio Certified and Mitel Compatible
Web Conference Dial-In
Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)
*Max number of participants per 3CX Instance.
Call Center Features
Sync with Office 365 (Azure AD)
Supervisor Agent Status Override
Call & Queue Reporting
Call Recording Transcription and Search
Barge In / Listen In / Whisper
See Group Recordings
Cheap Call Rates for Businesses
All Networks – Ksh. 3/= VAT Inclusive
Toll Free – Ksh. 5.8/= VAT Inclusive (inbound calls)
Toll Free – Ksh. 3/= VAT Inclusive (outbound calls)
International Calls Rates
International destinations have been divided into different zones, based on the cost of the call per minute.
|Zone||Cost Per Minute (Ksh)||Some of the Destination in the zone|
|A||3.00||Australia, Brazil, Denmark, France, India, Israel,|
|B||5.00||Bangladesh, Japan, Russia, Taiwan, Turkey|
|C||10.00||Mozambique, Namibia Mobile, Pakistan Mobile|
|D||30.00||Cameroon, Mali, Mauritius, Morocco|
E – 50.00 Ksh F – 100.00 Ksh G – 200.00 Ksh
H – 300.00 Ksh I – 500.00 Ksh J – 1,000.00 Ksh
|United States of America||1||30|
|United States of America Fixed Alaska||1907||30|
|United States of America Fixed Free||1800||3|
|United States of America Fixed Free||1855||3|
|United States of America Fixed Free||1866||3|
|United States of America Fixed Free||1877||3|
|United States of America Fixed Free||1880||3|
|United States of America Fixed Free||1881||3|
|United States of America Fixed Free||1882||3|
|United States of America Fixed Free||1888||3|
|United States of America Fixed Hawaii||1808||30|
Cheap Call Center System for Businesses
Reliable Communications & Collaboration