How To Transfer Domain and Hosting From Safaricom

• Go to truehost.co.ke and click order now on top of the page
• On left panel click transfer in a domain
• Put your domain name and click Transfer
• Complete the order process and make payments for invoiced amount
• Write an email to Safaricom using email address support@safaricom.co.ke with the message stating: kindly assist me with the EPP CODE to facilitate transfer of my domain name(mention your domain name)
• Safaricom will email you the EPP CODE.
• Forward to info@truehost.co.ke the EPP CODE you received from Safaricom
• The domain will be transferred and an email will be sent to you with confirmation message of transfer

NB: Transfer domain before it expires to facilitate fast transfer.

 

HOW TO TRANSFER HOSTING FROM SAFARICOM

• Go to truehost.co.ke and click order now on top of the page
• Select the hosting package you prefer and click order now button on it
• Put the domain name for the hosting and select the appropriate action

-If you are transferring domain name choose second option that states transfer domain

-if you are not transferring domain choose third option that states I will use my already existing domain and update name servers

• Click to continue button
• Select the two free add on email forwarding and DNS management and click to check out
• Fill in your contact details and click complete order
• Make payments for the order as invoiced
• Then you shall receive your email notification with Cpanel credentials
• Access your former hosting Cpanel and perform back up
• Then download your website files by accessing my files under file section
• Select all files and click on top of panel download
• Upon downloading them
• Go to cpanel under database and select PHP myAdmin
• Choose the specific database you wish to download select all its files then click export button
• Login to the truehost cpanel using details provided
• Go and upload your files on the my files under file section
• Go to database section and create the database and users using mysql wizard
• Under database section go to PHP myAdmin
• Click import button and upload the database you had downloaded from your other hosting
• Contact your domain registrar and request them to point the server names to those provided by truehost.