Why the SMART CALL CENTER?

Provide one single number that external callers can use to access all persons in a company.
Distribute calls to employees in an answering team in an even way; using the
Automatic Call Distribution (ACD) feature.
Automate call answering, but offering a menu of options from which a user can
select to be directed to a specific extension or department.
Allow the use of customized business greetings while answering calls.Provide
system call management features.
Place external callers on hold while waiting for a requested person to answer,
and playing music or customized commercial messages for the caller waiting.
Record voice messages for any extension from an external caller.
Transfer calls between internal extensions.

Save up to 80% per year. Low annual license fee.
Sender ID for SMS.
Bulk SMS system
No hardware. Easy and quick set-up.
Calls to/from any country in the world at best rates.
Unlimited Users/Agents.
Choose your own Phone Numbers.
FREE for unlimited extensions with Detailed Reports.
Through Live Chat & Talk plugin, convert website visitors to clients instantly through calls.
Employees/staff on the road/at home call free.
Eliminate Inter-office Call Costs
Make calls from your CRM, ERP and Accounting systems.
Integrates with Freshdesk, Zendesk, Salesforce, Office365, Microsoft Dynamic e.t.c

Smart Call Center Platform Features

Core PBX Features
Extensions – Unlimited
Import / Export Extensions via CSV
SIP Trunks / Gateways Support
Call Routing by DID & CID (DDI)
Extensive Codec Support
Receive Voice Mail via Email
Calling Line Identification Presentation (CLIP)
Call Transfers (Blind & Attendant)
Calling Line Identification Restriction (CLIR)
Call Forward on Busy (CFB)
Call Forward on No Answer (CFU)
Hold (CW) incl. Custom Music on Hold
Intercom / Paging / PA Announcements
Call Parking / Pickup
Busy Lamp Field (BLF)
Real Time System Status
Easy Backup and Restore (incl. Scheduled Backup)
3CX SBC Connectivity
Voicemail
Voicemail Transcription
Custom FQDN
Custom SMTP Server

Office Productivity
Sennheiser Headset Integration
Auto Attendant / Digital Receptionist
Ring Extension & Mobile Simultaneously
Integrated Fax Server (Central and per User)
Supported SIP Phones Integration
Manage IP Phones Network Wide
Automatic Plug & Play Phone Provisioning
3CX Apps: Windows and Web Client, iOS, Android
Directory (Company & Private Phonebook)
Sync with Office 365 (Users’ Phonebook)
Call Query against DB & CRM
Hotel PBX Features incl. Fidelio Certified and Mitel Compatible
Web Conference Dial-In
Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record) 100 Participants*
*Max number of participants per 3CX Instance.

Call Center Features
Call Logging
Click2Call Browser Extension
Click2Talk
Click2Meet
Website Live Chat and Talk
Call Queue Group Rights Management
CRM Integration
Sync with Office 365 (Azure AD)
Call Queuing
Real Time Statistics & Monitoring
Supervisor Agent Status Override
SLA Alerting
Switchboard
Wallboard
Callback
Call & Queue Reporting
Call Recording Transcription and Search
Barge In / Listen In / Whisper
See Group Recordings

All Networks – Ksh. 3/= VAT Inclusive

Toll Free – Ksh. 5.8/= VAT Inclusive (inbound calls)

Toll Free – Ksh. 3/= VAT Inclusive (outbound calls)

International destinations have been divided into different zones, based on the cost of the call per minute.

Zone	Cost Per Minute (Ksh)	Some of the Destination in the zone
A	3.00	Australia, Brazil, Denmark, France, India, Israel,
B	5.00	Bangladesh, Japan, Russia, Taiwan, Turkey
C	10.00	Mozambique, Namibia Mobile, Pakistan Mobile
D	30.00	Cameroon, Mali, Mauritius, Morocco

Additional Zones:

E – 50.00 Ksh F – 100.00 Ksh G – 200.00 Ksh

H – 300.00 Ksh I – 500.00 Ksh J – 1,000.00 Ksh

Destination	Code	PriceKsh
United States of America	1	30
United States of America Fixed Alaska	1907	30
United States of America Fixed Free	1800	3
United States of America Fixed Free	1855	3
United States of America Fixed Free	1866	3
United States of America Fixed Free	1877	3
United States of America Fixed Free	1880	3
United States of America Fixed Free	1881	3
United States of America Fixed Free	1882	3
United States of America Fixed Free	1888	3
United States of America Fixed Hawaii	1808	30